• From whom we collect information;
• the types of personal information collected and held by us;
• how this information is collected and held;
• the purposes for which your personal information is collected, held, used and disclosed;
• how you can gain access to your personal information and seek its correction;
• how you may complain or inquire about our collection, handling, use or disclosure of your personal information and how that complaint or inquiry will be handled; and
• whether we are likely to disclose your personal information to any overseas recipients.
Who do we Collect Personal Information From?
Derwent Valley Concert Band collects personal information from members, past members, prospective members, associate members, life members and potentially others that come into contact with the Band.
What Kinds of Personal Information Do We Collect?
The kinds of personal information we collect is largely dependent upon whose information we are collecting and why we are collecting it, however in general terms the Band may collect:
• Personal Information including names, addresses and other contact details; dates of birth; next of kin details and photographic images.
• Sensitive Information (particularly in relation to member and guardian records) including government identifiers, nationality, country of birth, languages spoken at home, family court orders and criminal records.
• Health Information (particularly in relation to member and guardian records) including medical records, disabilities, immunisation details, individual health care plans, nutrition and dietary requirements.
How do we collect your personal information?
How we collect personal information will be largely dependent upon whose information we are collecting. If it is reasonable and practical to do so, we collect personal information directly from you.
Where possible the Band has attempted to standardise the collection of personal information by using specifically designed forms (e.g. a Member Application Form). However, given the nature of our operations, we often also receive personal information by email, letters, notes, over the telephone, in face-to-face meetings, through financial transactions.
We may also collect personal information from other people (e.g. a personal reference) or independent sources (e.g. a telephone directory), however we will only do so where it is not reasonable and practical to collect the information from you directly.
Sometimes we may be provided with your personal information without having sought it through our normal means of collection. We refer to this as “unsolicited information”. Where we collect unsolicited information we will only hold, use and/or disclose that information if we could otherwise do so had we collected it by normal means. If that unsolicited information could not have been collected by normal means then we will destroy, permanently delete or de-identify the information as appropriate.
How we use personal information
We only use personal information that is reasonably necessary for one or more of our functions or activities (the primary purpose) or for a related secondary purpose that would be reasonably expected by you, or to which you have consented.
Our primary uses of personal information include, but are not limited to:
• providing inclusion in Band activities and membership benefits;
• satisfying our legal obligations including our duty of care and child protection obligations;
• keeping guardians informed as to Band matters through correspondence, newsletters and magazines;
• marketing, promotional and fundraising activities;
• supporting the activities of the Tasmanian Bands League;
• supporting community based causes and activities, charities and other causes in connection with the Band’s functions or activities;
• helping us to improve our day to day operations including information for Band members; developing new programs and services; undertaking planning, research and statistical analysis;
• Band administration including for insurance purposes;
• the engagement of contractors or other personnel;
• the engagement of volunteers.
We only collect sensitive information reasonably necessary for one or more of these functions or activities, if we have the consent of the individuals to whom the sensitive information relates, or if the collection is necessary to lessen or prevent a serious threat to life, health or safety, or another permitted general situation (such as locating a missing person) or permitted health situation (such as the collection of health information to provide a health service) exists.
If we do not have the relevant consent and a permitted health situation or permitted general situation does not exist, then we may still collect sensitive information provided it relates solely to individuals who have regular contact with the Band in connection with our activities. These individuals may include members, volunteers, former members and other individuals with whom the Band has regular contact in relation to our activities.
We will only use or disclose sensitive information for a secondary purpose if you would reasonably expect us to use or disclose the information and the secondary purpose is directly related to the primary purpose.
Storage and Security of Personal Information
We store personal information in a variety of formats including on databases, in hard copy files and on personal devices including laptop computers, mobile phones, cameras and other recording devices.
The security of your personal information is of importance to us and we take all reasonable steps to protect the personal information we hold about you from misuse, loss, unauthorised access, modification or disclosure.
These steps include:
• Restricting access to information on the Band databases on a need to know basis with different levels of security being allocated to staff based on their roles and responsibilities and security profile.
• Ensuring all staff are aware that they are not to reveal or share personal passwords.
• Ensuring where sensitive and health information is stored in hard copy files that these files are stored in lockable filing cabinets in lockable rooms. Access to these records is restricted to staff on a need to know basis.
• Implementing ICT security systems, policies and procedures, designed to protect personal information storage on our computer networks.
• Implementing confidentiality and document security protocols, designed to ensure that members follow correct procedures when handling personal information.
• Undertaking due diligence with respect to third party service providers who may have access to personal information, including cloud service providers, to ensure as far as practicable that they are compliant with the Australian Privacy Principles or a similar privacy regime.
Personal information we hold that is no longer needed is destroyed in a secure manner, deleted or de-identified as appropriate.
Our website may contain links to other websites. We do not share your personal information with those websites and we are not responsible for their privacy practices. Please check their privacy policies.
When we disclose personal information
We only use personal information for the purposes for which it was given to us, or for purposes that are related (or directly related in the case of sensitive information) to one or more of our functions or activities. We may disclose your personal information to government agencies, other members, other Band organisations, recipients of Band publications, visiting musicians, clinicians, our service providers, agents, contractors, business partners and other recipients from time to time, only if one or more of the following apply:
• you have consented;
• you would reasonably expect us to use or disclose your personal information in this way;
• we are authorised or required to do so by law;
• disclosure will lessen or prevent a serious threat to the life, health or safety of an individual or to public safety;
• where another permitted general situation or permitted health situation exception applies;
• disclosure is reasonably necessary for a law enforcement related activity.
Personal Information of Under-Age Members
The Privacy Act does not differentiate between adults and children and does not specify an age after which individuals can make their own decisions with respect to their personal information.
The Derwent Valley Concert Band takes a common sense approach to dealing with an under-age member’s personal information and generally will refer any requests for personal information to the under-age member or the guardian of an under-age member. We will treat notices provided to a guardian as notices provided to an under-age member and we will treat consents provided by a guardian as consent provided by an under-age member.
We are however cognisant of the fact that children do have rights under the Privacy Act, and that in certain circumstances (especially when dealing with older under-age members and especially when dealing with sensitive information), it will be appropriate to seek and obtain consents directly from under-age members. We also acknowledge that there may be occasions where an under-age member may give or withhold consent with respect to the use of their personal information independently from their guardian.
There may also be occasions where guardians are denied access to information with respect to their children, because to provide such information would have an unreasonable impact on the privacy of others, or result in a breach of the Band’s duty of care to the under-age member.
Disclosure of personal information to overseas recipients
We may disclose personal information about an individual to overseas recipients in certain circumstances, such as when we are organising an overseas tour, facilitating a member exchange, or storing information with a “cloud service provider” which stores data outside of Australia. We will however take all reasonable steps not to disclose an individual’s personal information to overseas recipients unless:
• We have the individual’s consent (which may be implied); or
• We have satisfied ourselves that the overseas recipient is compliant with the Australian Privacy Principles, or a similar privacy regime; or
• We form the opinion that the disclosure will lessen or prevent a serious threat to the life, health or safety of an individual or to public safety; or
• We are taking appropriate action in relation to suspected unlawful activity or serious misconduct
How we ensure the quality of your personal information
We take all reasonable steps to ensure the personal information we hold, use and disclose is accurate, complete and up to date. These steps include ensuring that the personal information is accurate, complete and up to date at the time of collection and when using or disclosing the personal information. On an ongoing basis we maintain and update personal information when we are advised by individuals or when we become aware through other means that their personal information has changed.
Please contact us if any of the details you have provided change. You should also contact us if you believe that the information we have about you is not accurate, complete or up to date.
How to gain access to your personal information we hold
You may request access to the personal information we hold about you, or request that we change the personal information, by contacting us.
If we do not agree to provide you with access, or to amend your personal information as requested, you will be notified accordingly. Where appropriate we will provide you with the reason/s for our decision. If the rejection relates to a request to change your personal information you may make a statement about the requested change and we will attach this to your record.
If you wish to make a complaint about a breach by us of the Australian Privacy Principles you may do so by providing your written complaint by email, letter, facsimile or by personal delivery to any one of our contact details as noted below. You may also make a complaint verbally.
We will respond to your complaint within a reasonable time (usually no longer than 30 days) and we may seek further information from you in order to provide a full and complete response.
Your complaint may also be taken to the Office of the Australian Information Commissioner.
How to Contact Us
You can contact us about this Policy or about your personal information by:
• Emailing firstname.lastname@example.org
• Writing to our Committee of Management at PO Box 186 New Norfolk, Tasmania, 7140
If practical, you can contact us anonymously (i.e. without identifying yourself) or by using a pseudonym. However, if you choose not to identify yourself, we may not be able to give you the information or provide the assistance you might otherwise receive if it is not practical to do so.
Changes to our privacy and information handling practices
Last updated 15th August, 2017